Refund Policy

At Gulf Store, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return or refund may be necessary, and we are here to assist you with that process.

7-Day Return Policy: We offer a 7-day return policy, which means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return: To start a return, please contact us at abdullaharain1923@gmail.com. Our customer service team will guide you through the return process and provide you with a return shipping label. Please note that returns should be sent to the following address: 0506, Central district, Abu Dhabi AZ, United Arab Emirates.

Exceptions: There are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable.

Damages and Issues: We take great care in packaging and shipping our products, but if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures that you get the desired item as quickly as possible.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply as mentioned above for returns.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us at abdullaharain1923@gmail.com or call us at +971501463523. We are here to assist you and ensure your satisfaction with your Gulf Store shopping experience.